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Foursquare is a case-study in the tech industry hype-machine. Because it's useful for micro-celebrities, you have exactly those people hyping it up: MG Siegler, yourself, etc.
What's the point of someone like me tweeting? Who would I tweet this blog post to, for example? If I tweeted it to someone who also reads Fred's blog, that would be pointless, because they would have already seen it. And if I tweeted it to someone who doesn't read Fred's blog, chances are they wouldn't be interested in this type of blog post; after all, if they were they would be reading Fred's blog already. I wondered elsewhere a while ago whether social media might be the next public access TV.
For example, I went to a hole-in-the-wall bar this weekend so I checked-in and also pinged Twitter with the update. On Foursquare, I have few friends that I regularly see or would connect with serendipitously. That being said, by notifying Twitter I was able to let my friends know, both near and far, that I went somewhere unusual - somewhere unique. In the same way that people shop at vintage stores in part to be wearing a hard-to-find or one-of-a-kind item, Foursquare is a great service to notify people of the unique experiences I have and venues I visit.
A lot of that has to do with social media pollution- I don't want everyone to know where I am right now. I wouldn't mind say as in Moving.com, to float a lot of people by, some close, some not, some into parties, some into galleries, (I have all sorts of different kinds of friends) different plans and then use FourSquare to CheckIN. Maybe they will catch me, maybe I'll meet new people. Here in Lies the problem. Sometimes I don't care who shows up. Sometimes I do.
That said, I could see the teen segment growing easier.
user. I don't doubt there is potential for Foursquare, because I think
they've cracked a valuable mobile segment. I'm just not sure whether the
masses can wrap their heads around it right now. "I'm here or I'm doing"
was the question twitter tried to answer, but it isn't what made it
successful - it's an animal far different than its intent. Foursquare needs
to uncover that mystery angle.
One other thing that Facebook has that Foursquare is going to have a hard
time tapping into - your past. Although Facebook lets me see what's new
with my past and present friends, foursquare's relevance is really limited
to your current friends (and probably a subset at best). It's the
difference between fishing with a rod and fishing with a net.
Its happened to me a bunch of times
-d
Prediction: Yelp / CitySearch buys FourSquare, because FS is structuring the really valuable data: what *I* like. If Yelp had it together, they'd steal a product manager from Netflix's personalization group, and get in the business of pulling my taste out of me, and then selling that info to local businesses. Right now, they have *no idea* which restuarants I browse, and which I ultimately go to.
But guess who does know this? FourSquare does...
Looking forward to the features, Dennis.
Here's a feature request for you: Facebook connect of my FS checkins plz. You have friend-finding, but don't push my updates to my profile. Would very much likey that.
Also, the coffee shop doesn't need an incentive to be brought into the network; the users add it. I suppose you mean they have no incentive to becoming a paying member / active member of the network (e.g., in Yelp-land "claiming" your venue).
On the coffee shop part, that might be tough. What's an incremental customer worth to you as a coffee shop owner? $2 transaction? $1 in margin. That's tougher.
What's an incremental table worth to a small thai restaurant? $30-40? OK, now we're talking real CPAs. Just ask OpenTable. A small taqueria? $10? OK, getting tougher. Still, FourSquare is aggregating targeted demand in a way that few others have (OpenTable being an exception, and Yelp doing a not-great job at it (imho - based on them serving me ads for a pizza parlor in the Marina, when I search for Thai food in the Mission...))
I can imagine what this conversation looks like between the product marketer / sales staff:
FS: "Hi there, small/medium/large restauranteur. Did you know that there are [some large integer X] of people who "check in" in your area [cross-streets and within 1/2 mile] at a lunch or dinner establishment, every day? Did you know that [some smaller, but still large, integer Y] of those people have frequented one or more [the cuisine of the prospect's restaurant] restaurants recently?"
Business owner: "You mean there are around [Y] people who like [cuisine of my restaurant] and are near my business every day?"
FS: Absolutely. So, may I ask you, if you had your choice, how many extra tables would you like to serve during your lunch hour and dinner service period? How many of those [Y] people could you seat?
Business owner: Well, with my current number of tables, I could probably serve an extra 10 or 15 tops.
FS: Interesting. And based on looking at your menu [of course, this could be done programmatically with an ROI calculator for the small business], 10 extra tables is probably an extra $300 in revenue, which nets out to around $150 in margin, per day? [Given that your rent, wait staff, equipment are fixed costs, and likely only raw materials scale with incremental tables.]
Business owner: Yeah, that sounds about right.
FS: Wonderful. Well, with our product FourSquareFooBar, we think that we can provide you with those extra 10 tables per day, at a cost of $2 each. $20 gets you $100.
Business owner: That's awesome. Sign me up.
FS: No problem. You can sign up yourself online or on your FourSquareFooBar application on iphone/blackberry/android phone, and let us know what kind of food you serve, if you're running any deals for FourSquare users (we recommend a free appetizer that costs you probably $1 in raw materials), and what you're willing to pay for an incremental table top.
Business owner: Thank you FourSquare, you're just what I've needed!
I look forward to this scenario playing out in my neighborhood in the coming 18 months... ; )
Won't work as well for rural locations though unless they allow you check-in to someone's house :)
1. Getting haircut in San Mateo, and my friend, whose office is four blocks away, sees my checkin, and walks by to say hi on his way to coffee.
2. Another friend checks in at a restaurant I like in Financial District, and I text him to tell him to try a specific dish, and see how he likes it. (FS empowers this by providing a call to action to "text" the person who checks in, either calling the mobile number from the FS service, or your local address book--not sure which.
3. A former colleague from VMware Fusion team checks in at a coffee shop a couple blocks away from me. I text him, and find out that he just moved to my neighborhood in SF. We schedule a beer meetup for later.
Greg, your criticism neglects that checking in has value outside of its broadcast of your position to your friends, and winning virtual badges: you're creating a timeline for yourself. Foursquare doesn't message this, but there's nontrivial value here too.
Delicious was the first major example of this: exposing, publicly, information that I capture down for my private use. FS does this in reverse, creating a helpful private data pool for me in the process of publicly sharing my whereabouts.
I'm bullish on FS, in that it's something that people already do with Twitter and Facebook, and FS just makes it damn easy, by pulling in meta-data of locations, and making it fun.
-d
the service has to be pull based - if i implicitly ask for something, then a merchant can have the opportunity to respond. not the other way around - just because i make a social gesture (in 4S case checking in) does not mean i want to be marketed to. And i certainly dont want the summ of my social gestures being used to push against me.
Maybe they could use some kind of community effort to add places in new cities?
I'm just being selfish really - I'd like them to roll out in Oxford, where I live, and Edinburgh, where I spend a lot of time visiting.
"foursquare everywhere" is the masterplan... just gotta do it in baby steps to be careful. My goal is to be able to check-into my local townie bar in Cow Tip, Massachusetts by Thanskgiving :)
-d
Just started using it in London after having fun with it in NYC, looking forward to more cities being added.
For you Fred, it must also feel a bit like the Gawker Stalker alerts.
When you announce a check-in you can almost hear the flurry of business plans and pitches being being printed across Manhattan and the rush to meet you wherever you are having a coffee -- but so far it sounds like it has all been good :-)
It's the kind of service where everyone could use it for the 10-20 people they truly hang out with. A sleeper success due to to a different metric than Twitter for measuring success.
Are you suggesting I should let all of them follow me in foursquare?
This isn't necessarily a problem. It's just a different approach to following. I doubt you'd find foursquare usable if you added everyone who follows you on Twitter. While you may enjoy meeting some of your followers in person, the service would become unusable for connecting with your core real-world network.
But, as I see it, this makes it a service where the average node will be quite smaller than, say, Twitter. Everyone could use it and find it valuable with personal networks of, say, 20 friends compared to 200 on Twitter.
From a venue's perspective, if the service helps people figure out what places are popular among my friends, that's awesome. If it has the ability to show me what's popular among the Foursquare community, that's cool too. The Android app does a bit of this through highlighting nearby favorites and color coding popular check ins (slightly different implementation than the iPhone app).
@Charlie, Facebok has an interesting compromise on the friending scene since you can friend someone while hiding their updates.
@ShanaC, core groups of friends definitely change. I'm 35, so I see a lot of this based around relocations, job responsibilities and new parents. On foursquare, so of this leads to people going dormant on check-ins but living vicariously through the DINKs.
I'm sure dennis and the team have thought a lot about this issue. Its very important stuff
Are you seeing this often? I hope.
This is different than Fred's story... it's not me drawing 20 people, it's everyone drawing one or two people. And then them drawing 1-2 people each. This is how classic dodgeball used to work back in 2005 (before everyone got girlfriends/wives :) and it was so awesome to see it again in SF.
-d
weeks. Ahhh.
I've only had one serendipitous moment where someone just stopped by where I
was but as more and more people in Chicago begin to join I'm sure this will
increase.
To me the most useful data around the foursquare idea right now is "where your friends have been"...and the question that isn't being addressed yet is "where are your friends going to be"
Disclosure: I've been quietly attempting to build http://tym.ly to help answer just that question (it's got a ways to go, but I think it's an interesting start and if nothing else the right question to be focusing on).
I think foursquare needs a check-out feature with push notifications.
We had this problem early on with dodgeball - checkins triggering cross-town cab trips that ended in the person having already moved on. The solution that user's adopted? Before making a trek for a surprise visit, send a quick "there for a bit?" text. :)
-d
V. good point. I only want to know when people check-out IF I want to go there/meet them there in the near term. Otherwise, you're right -- I don't care. I still think there is something there though...
The check-out feature can also solve another problem that would be neat to address: the late check-in. We all do it. I know others might appreciate this as well. Sometimes we forget to check-in but want to earn the points for the gaming aspect. However, I don't want people thinking I'm there. The check-out feature might accomplish this: "Just checked-out of Starbucks." The check-out would give me the same amount of points but wouldn't confuse friends. You could also let your friends know where you are headed either in a structured way (not totally necessary) or just simply by attaching a shout.
Anyway, Dennis...Foursquare has great potential. You guys have spent a lot more time thinking about these problems than any of us have, so I'm sure you'll pull a rabbit out with the next few product updates.
Best of luck.
Did Eyal see the shout because you pinged twitter with it or because he saw the ping in the "Friends" feed on the Foursquare app?
I was in Boston yesterday and started checking in places, syncing it to Twitter. At least 3 Boston FB or Twitter friends saw those and added me on 4sq, and I met up with 2 of them. I can see this being a fun and effective way to keep distant relations fresh, have folks show you around while traveling (although solving the lack of advance notice issue would improve this).
I agree that getting found happens way more often via FB comments (because of the interactive threading) and Twitter (via @replies and DM) than through 4sq which lacks those communication channels. But give 'em a break-- it's such early days and they now have some funding and long functionality wishlists to work through!
I worry though that the utility aspects of FourSquare (which can be huge) will be tarred by the overt badge collection and youthful branding and design.
Game mechanics and their initial target market are obviously good accelerants, but I think they're going to need to focus on the utility side of things in the near future to take it past the initial hype and into what can be a really valuable service for a truly huge potential market.
(twitter could have easily added on game mechanics in the early days (badges for hitting follower/following numbers, total tweets per day etc - all of which would have given them an early boost in traction and retention - they chose not to concentrate on these "gimmicks" and to build out their core offering - namely real utility.
I would advise the Foursquare team to do the same.
-d
That said, I get frustrated by the system's not allotting points outside of dinner hours, and a seeming cap on the number of checkins that you get points credit for. All of this may be structural counters to "gaming the system," but it waters down the goodness of FS as a recognition system for Maven types (ala Yelp).
I have less than 20 friends on Foursquare, nor am I a micro-celebrity, but I'm still an avid user. I'm using it to discover NYC and sure enough the rest is falling into place - I had my first F2F encounter last week
1. Very few of my friends are on it and those that are, are in different cities so I don't see them unless we are in the same town
2. Spent most of my time adding places (on the NJ side of the Hudson) or it put me in places of the same name in a different location
3. It crashes a lot, so gave up wasting time
Ultimately, I really wanted useful recommendations within walking distance of where I was, thus the UrbanSpoon and Yelp iPhone apps were more useful and less boring.
I was in NY for the day from Boston. I had a meeting in midtown that was delayed an hour. I noticed a friend checked into the area an hour prior, and I was able to connect for coffee.
Such meetings will be rare, but it's just another element that makes foursquare so appealing.
I recently made a suggestion list re: Foursquare on Bijan's blog - it's on my Disqus so I won't repeat it here but fascinated to see how it evolves - so undefined in its present shape it could morph into almost anything. More than what is it now, what could this turn out to be? See it being so much more than social. Agree on it being powerful and valuable to your social graph but the real value and benefit seems to be outside of social in that It'll graph behavior and target who we are as consumers. Lots of valuable information there.
I see it being akin to Dun and Bradstreet within the social network.
So the company might want to create two 'how to' videos. One for users. And another for businesses.
-d
Had a similar problem with Twitter for a while, but at least on twitter you can follow "celebrities" which can be somewhat entertaining. Problem with foursquare is that I dont think real celebrities are going to want to "check in" at places. That could be a disaster for them. It's interesting for Fred and his friends because they all try this type of stuff just for the sake of trying it. I'm just not sure how this will take off for average guys like myself and my friends,
I love the simplicity of the concept, but how do you get people to actually use this?
I guess I get it in a dense city where you might literally be within walking distance of 100's of options (and therefore friends)....but for the rest of us it seems....ehhh "possibly neat" for now.
BTW, I am mayor of the saloon.
If I could have invested in foursquare, I would have for the team alone...what else matters? And yes, I hope they go BIG. And I hope it's useful in cities where you drive to predetermined destinations. Just sayin...there is some value to having your data "cage free" as well.
Europe is way ahead in the development of the mobile web. Asia and in some respects even Africa are miles ahead of the United States. I think in Europe it's the much higher population density, in Africa it's the lack of any competing infrastructure. In Asia, it's sort of a combination of both.
So I have to agree with the others: lukewarm.
Twitter is useful because it allows you to interact with people you wouldn't normally be able to interact with plus for businesses it provides real time updates. This does neither. The 5 people that I care to see on a given night have already told me where they are going. I don't need them to 'check-in' and let me know. It's a gimmick and only people who are interested in stalking others will eventually find this useful once the novelty wears off.
That's my opinion.
-d
I haven't looked at the API, but I see crazy potential of apps being built on-top of FourSquare. The one thing I REALLY WANT [and have for years], is, when I go to a restaurant.. I want to see what everyone that's ever been there rates as the best dishes; then what my friends rate as the best dishes; then what I've had there in the past [I was at a Thai place the other day, where I've been a lot, but there's 100 menu items, literally. I have no clue that last dish I had, which was AMAZING].
I detailed this idea out awhile ago -- I think someone could make it happen with FourSquare: http://blog.stevepoland.com/idea-76-the-greates...
I'm in Buffalo, so I haven't used FourSquare really at all, but I'd also love to see a "wall" for each bar/restaurant, where I could see everyone's posts [within/at that bar/restaurant], or just my friend's posts, or just my posts [w/replies of course]. It'd be another way for people to communicate and meet. If the music is way too loud, it could be said. If someone is puking in the 1st stall, it could be said. If a whif of reefer is going on, it could be said. If the blond in the red dress sitting at 7th seat at the bar is hot, it could be said.
I have some other ideas that I think could finally take off, if someone built them with FourSquare's API...
This one is in regards to anyone at a sporting event, or concert, or happy hour, could post pics/videos from the event -- and since everyone 'checked in' to foursquare is at same event, sending in a photo or video should be easy -- something would check where you are, then it'd tag it for you without you worrying about it.
http://blog.stevepoland.com/idea-39-vyous-aggre...
Actually, the following post is basically what FourSquare became [feb 2007 I wrote this]:
http://blog.stevepoland.com/idea-10-in-person-s...
and
http://blog.stevepoland.com/idea-75-where-i-han...
[I posted this whole comment to my blog to start discussion: http://blog.stevepoland.com/foursquare-api-ideas/ ]
http://www.youtube.com/watch?v=fAjD8c6cFc8
Caveat: contains some mildly rude language.
As some 90% of Twitter noise comes from some 10% of the users, this is a potentially obsessive trait within many people. We already see a number of Twitter users anally 'reporting' their every micro-action, no matter how inane. For months, years. It's puzzling and - frankly - a little disturbing. Sad.
This clip is from a TV interview aired several years ago and for those who don't know him (the guest), Johnny Vegas is a British comedian. The show this extract is from - Room 101 - is where one banishes one's pet hates/fears.
When I saw it live back then, this segment was one of the funniest things I'd seen - the honesty, the surreal parallel universe, the absurdity of it all - little did we know it was a sign of things to come for some Social Networkers and their intense take on the 'real' world ...
What Foursquare should be giving me is *content*! Events happening nearby. reviews from other foursquare users of that same venue. discounts and sales at nearby stores. unique tourist activities or follow-on dessert places I could check-out after dinner.
Give me *more*, so that I get more value from having pulled out my phone and helpfully told foursquare those three great details about me.