I hate that Bing does not correct misspellings! If I knew exactly how to type in the name I might just go to the web site in the first place. Hopefully they are building up this database. To see what I mean search for "mentrtech ventures" on both Bing and Google. Google finds our site.
I like the video search.
Fred can I get an intro to Clickable? We have a couple of companies in our portfolio that I think should be using them.
Michael
maxkalehoff
· 6 months ago
Hi Michael. I'm with Clickable and I'd be happy to help you out. Please email me at mkalehoff at clickable dot com
alainaugsburger
· 6 months ago
I am accessing Bing from Malaysia and did not realize that the local version was so limited (no video, shopping, map, etc..) as compared to the US version. After switching to the US version, i tried the video search and,i have to say, i am impressed.
I searched anime (my kids love them), could select video length, screen size, resolution, etc.. and the result plays in small thumbnails. Very nice.
I also searched "Iran protests", and Bing brings easy to play thumbnails from Reuters, BBC, FOX, etc... making it very easy to get different views on a same subject. Google on the same search mainly comes out with results from Youtube and other videos websites. CNN, NY Time and CBS videos will only show on page 2.
im2b_dl
· 6 months ago
Fred, I'm telling you Bing is less about being the best typed search engine...and more about it's silverlight hypervideo search. It's about the livign room and the tv. It's about "ad links" and products. Xbox and explorer... and that little piece of dormant technology in Windows that was placed their for linling the browser itself with the TV. .... no more Boxee. Said that to Avner 2 years ago. People are missing the point on Bing...and I am NOT a Microsoft fan. Why do you think they have re-upped theire production deals with NBC? or the Jack & Suzy Welch show. New tech VC's don't understand what they don't know...and dis legacy media...and I am afrauid for many it's going to be make this another internet bubble. This is why CONTENT is king with the audience, browser and internet provider ...why do you think Jeff Zucker said Hulu is "going to become an ad agency"? Bing is about silverlight and explorer...and the tv.
fredwilson
· 6 months ago
Got it. That helps. Thanks
GiordanoContestabile
· 6 months ago
Interesting that, as Bing launches, the Chinese government clamps down on the Chinese-language version of Google, forcing them to remove all links to foreign sites and the auto-complete feature (supposedly for "abetting pornografy"), making them much less appealing to Chinese users than the local leader, Baidu, and now Bing.
It might just be a random coincidence, or it might be related to the 1B USD investment in research that Microsoft has committed to in China, and that has bought them very good guanxi ("relationship" in Chinese) with the government, which Google hasn't been able to replicate yet. Microsoft also got it wrong for the first few years, before realizing that being successful in China requires lots of money, effort and respect for local rules.
fredwilson
· 6 months ago
One reason why I'm not too eager to invest in china. I like open, free, and transparent markets. Its not surprising that microsoft likes doing business in china. I don't
paramendra
· 6 months ago
The web will humble China ultimately.
Druce Vertes
· 6 months ago
the Chinese authorities pick winners and put the thumb on the scales in their favor, no doubt. With 70+% market share Baidu would be the intended beneficiary as opposed to also-ran Bing. 'Respect for local rules' sometimes means becoming an instrument of government censorship and media control and not exactly something to be proud of.
GiordanoContestabile
· 6 months ago
Putting aside arguments on why engaging is better than not engaging, as a major global corporation and as a listed company, not doing business in China on moral grounds would be tantamount to a breach of duties to shareholders
fredwilson
· 6 months ago
Thankfully my 'shareholders' don't really want me investing in china
scottfromshanghai
· 6 months ago
this is nonesense. Bing and hotmail were recently blocked in China for over a week during the Tianamen anniversary, Google was not.
egoboss
· 6 months ago
Pretty much concur, Fred.
Currently I am really enjoying/impressed by Spezify - tried it? I'd suggest it is worth a look:
I like the feel of this spezify tool. Not mature yet and many features are missing, but, it feels a bit like the Nintendo Wii as compared to the traditional search engines.
Most search engines give fairly accurate results (i was definitely not convince by Bing, though), but, UIs did not improve ever since the 90s.
In my view, search engines should work on reducing the time required to find what users are really looking for, out of the top 50 or top 100 results.
The search engine that will be able to do that will have me as a user, until then, i will stick to Google.
Kevin Chan
· 6 months ago
I have to say, that spezify has greatly impressed me. It is visually pleasing, and the way you drag around and click on everything, feels great!
ShanaC
· 6 months ago
I'm not..I feel overwhelmed by the choice of columns as opposed to other forms of visual mapping such as some sort of three dimensional flowchart that one can flip around (They are using flash...)
Nor am I sure why they are starting out at the local they are for their results if I can move north/south/east/west through the links. What is going on that gives me the results I am getting? What do they mean? Why should I care about the center point versus up versus down? But I do- it means something- I think? Does it? It is semi-intuitive that it should if I were to need something, but how would I figure out which direction to go to for the best result? Down and left tend to have bad cultural meanings- but down tends to be what you do on the web to get more results? Am I supposed to automatically understand you can go up and right? If I searched in Arabic, which is read in the opposite direction as English- would this make a difference? Would you want to do a serious search, like an illness, on it?
And the flash also annoys me- I can't go back through my search and refine it, which is made worse by the fact that I can't save/look back at a search because flash is hard to save since it is a program run on the web. It is not the actual links.
So not only do I not know what the linkage pattern means- I also don't have a way of trying out the process over and over again through saving the pattern to figure out what could the links in their various locations mean.
I find the concept intriguing- but I need a little more of the reveal of what is going on in the search to be happy. I have no clear mental map of what is going on, and I find that someone would waste the time and money to put together a search engine that could potentially confuse the user very disturbing. It means someone out there is jumping the Web 2.0 shark of "It looks cool, hence do it" without thinking about how humans are heuristically guided with different short term and long term memory processes that often relate back to our bodies, our culutre and other skills we learn.
Otherwise it is like a piece of art- It displays the chaos that is the internet without the surface pieces that we use to organize it. Which actually- I don't mind as such.
fredwilson
· 6 months ago
I love it too. Great find by egoboss/carl
metalpig
· 6 months ago
Interesting observation... same as my blogspot blog, it landed on page 1 spot #2 & #3 in google for a certain keyword, but in bing it's nowhere to be found.
fredwilson
· 6 months ago
Ignore the people at your own risk
sidharth
· 6 months ago
I think I came away with the same feeling. It was OK as a search engine but it provided me no real reason to switch from Google. For many searches Google still provides the best result.
mydigitalself
· 6 months ago
Totally agree on image and video search, in particular the former is streets ahead of Google's image search and that was a big and pleasant suprise for me.
The way I summed up Bing was that the search isn't rich enough. Google do a much better job of injecting News/Image/Video/Local results into basic search results. This doesn't happen on a lot of Bing searches and I think they've actually buried some of their richness behind the left nav bar that's sorely inconsistent by nature of it's adaptiveness.
I got a few examples of Bing injecting local search, but again it wasn't executed very well. Take a look below with "pizza london" searches.
The local results are more eye catching due to richness of visualisation. Interestingly when I first did this a few weeks ago, the Bing local results didn't even have the address and contact details in them, so it looks like they are getting better.
Overall the Bing search just "felt bland" to me. I think they are heading in the right direction. Although one day it would be nice to see a game-changer here and Bing is not that, it's a very good me too.
Note that I switched my default search engine to Bing for 2 weeks and eventually went back to Google for richness and familiarity.
Prakash S
· 6 months ago
I first switched to Firefox from IE because it had tabbed browsing, a killer feature when I started reading tons of blogs via rss. IE used to crash all the time when it went over a certain number of tabs.
The reason I stuck to Firefox was due to it's absolutely awesome plugin architecture, where anyone could develop a plugin that would be super useful for a few thousand people.
I think Microsoft got the switching part right (Sip test? everyone giving it a try & writing about it), but I think they need a ton of work getting folks to stick to bing.
fredwilson
· 6 months ago
How about an open source plug in architecture? Someone left a comment on the prior bing post that the bing api is excellent. Hmmm
Jim Kerr
· 6 months ago
I did roughly 40 searches on the site that lets you blindly compare Google, Bing, and Yahoo. Yahoo came in a solid first, Google was second, and Bing was a distant third. I switched to Yahoo from Google since then and probably won't go back. I'd be interested what your results would be.
fredwilson
· 6 months ago
I'm not headed to yahoo anytime soon
paramendra
· 6 months ago
Me neither. I doubt I have ever used Yahoo search in a decade except to maybe just drop by to see.
maximo
· 6 months ago
bad habits are hard to break I suppose. Too bad you're giving up so soon. Your personal experience shows Google's brand remains strong s don't bet against it. But its technology is far from innovative.
David Barkhausen
· 6 months ago
FYI, the Bing site for the UK is different to the US one and doesn't offer as many search options e.g., Travel search is not present on the UK site.
WayneMulligan
· 6 months ago
Fred, I think you'd like this post from Mark Hurst on Google vs. Bing. I think it makes a valuable point for entrepreneurs in general, especially those looking to enter a competitive market with an entrenched competitor. Essentially, Mark's thesis is that the user experience has to be dramatically redefined in order to gain market share in such a situation:
Absolutely - the 'wow' factor is priceless, and so hard to achieve.
The whole UI/UX experience is (generally) so badly addressed, still.
That's why I really like what the (eg) Spezify folks are trying to do.
fredwilson
· 6 months ago
Wow. Spezify is cool. I just posted a spezify to fredwilson.vc
subbu
· 6 months ago
clickable is down.
fredwilson
· 6 months ago
Its back up now. Sorry abt that
tomob
· 6 months ago
I agree on images - Bing is better.
In my work I do a lot of b to b search - and I find Bing much better than Google for that. The company I am looking for almost always is the first result - their actual homepage.
Finally, something really interesting when using Bing for medical term search - take a look at this search:
This will be interesting ... b2b search ... would like to hear more.
William Mougayar
· 6 months ago
That's where the Powerset semantics engine is doing its job in the background. (Bing is using some Powerset functionality, inside). Compare: http://powerset.com/explore/go/COPD
Charlie Crystle
· 6 months ago
Fred, just one disagreement here: the appearance of your wife's name in the search results doesn't necessarily mean Google is more accurate. Google does game some of its own results, and optimizers game results for Google. There are a number of fairly prominent Joanne Wilsons in the world; Bing may, for instance, rank geographical links to Gotham Gal lower than international links. I have no idea, but it's also possible Google chose to put her as the top-ranked result for that term. A search in Google for Gotham girl puts Gotham Gal in the top 3 results, despite the inexact match and plenty of Gotham Girl sites with authority.
So I guess the question is this: what should constitute a high-ranking search result for a given term, and do the search engines game their own results by boosting potentially popular (or politically helpful) results?
fredwilson
· 6 months ago
i didn't say google was more accurate in putting gotham gal as the first result. i observed that they value social media more than bing.
Charlie Crystle
· 6 months ago
I'll submit that - "Bing doesn't know about social media." isn't substantiated by the anecdotal
"If you search Joanne Wilson on Google, my wife's Gotham Gal blog is the first result. If you search Joanne Wilson on Bing, it's not even on the first page."
Search Bing for "charlie crystle". My blog is the third entry; on Google it's second. I look through the next two pages and realize I'd have to develop a matrix comparing page attributes to figure out which is providing more value or more relevant content.
As far as Social Media, Google has my twitter account, which is somewhat sparse, and a few social network accounts. But Microsoft has more relevant content about me--my social network accounts don't reveal very much about my history, views, etc. Google seems to favor showing other services where I have an account (or sites that have marked me for some reason like Spoke, though I don't have an account there).
That said, Microsoft doesn't show my Twitter account at all (which could mean they have good judgment or better taste than google ;) )
fredwilson
· 6 months ago
I didn't write that about social just based on joanne. I've experienced it all week and its the number one comment I've heard from others about bing too. Google has a much better way of surfacing bloggers and blog content
Charlie Crystle
· 6 months ago
it will be interesting to learn how each search engine ranks that content.
afrolov
· 6 months ago
For me, Google puts your wife's blog to the fifth place. Could be 'Google dance', but more likely the engine is complicated enough to factor in other stuff, like geographical location, and your own browsing and clicking history. Google knows so much about us it's not even funny.
fredwilson
· 6 months ago
Wow. That's fascinating and enlightening. Thanks!
paramendra
· 6 months ago
There is something to the Google dance. When I took the number two spot for Donut Android, my traffic did not spike into the stratosphere.
"....the engine is complicated enough to factor in other stuff, like geographical location, and your own browsing and clicking history...."
paramendra
· 6 months ago
I think the Joanne Wilson "test" on Google and Bing is a decent layperson indicator that Google is still the superior search machine. I knew that to be true instinctively. That is why today/yesterday was the first time I visited Bing. But they have done good work on (a) presentation and (b) marketing. I am glad they are trying. C for capitalism, c for competition.
William Mougayar
· 6 months ago
How about 1) better UI on Bing, 2) Bing's API. 1) I attended last week's SemTech panel on Search in San Jose (with Google, Yahoo, Bing, Ask, True Knowledge, Hakia) and Peter Norvig (chief researcher on search @ Google) unexpectedly praised Bing's interface. This blogger paraphrased the interchange well, underpinning the fact that search ranking isn't the only thing. "Norvig’s first answer to the Bing question was to say that he likes the idea of innovation in the user interface. He thinks that there is a lot of room for more such innovation, and for a lot of different reasons. Historically, there has been too much emphasis on getting the ranking right, at the expense of all else. Of course (he added) a quality ranking is something that you absolutely must have. But for too long it has been the only thing that has been worked on, and that needs to change. He thinks Bing has made some good steps, and that there are a lot more that can be made as well." http://irgupf.com/2009/06/19/semantic-technolog... 2) Bing has a developer API http://www.bing.com/developers/ , and they are encouraging innovation around the API such as this very creative competition as part of the Gnomedex conference, where they are offering $10K to the winner App that uses the Bing API to benefit saving the environment. http://willcodeforgreen.gnomedex.com
fredwilson
· 6 months ago
This is all very encouraging. Once more, the user wins
Mihai Badoiu
· 6 months ago
Google does better on the long tail queries than Bing, something Bing will have a hard time to catch up to.
Bing has a more modern UI. If Google decides to match, this would be much much easier than MS's job.
Imagesearch on Google has always sucked, in both quality and index size.
schram
· 6 months ago
"Bing doesn't know about social media."
That doesn't seem like a fair comment. After all, you said they did put a link to her on their second page of results. I'm sure you rightly value her highly, but I don't see any particular reason why she rates a higher position -- other than the usual social media echo chamber where all the members think that the larger world cares about what social media devotees are talking about.
So based on that, if I'm recommending a search engine to people in the social media biz, sounds like Google would be giving more of "my kind" of results. As for the 98% of the world that *doesn't* care about that, your wife being first on Google sounds more like a bug than a feature.
fredwilson
· 6 months ago
Its not about my wife. Try any persons name and see if their blog comes up first on bing
ShanaC
· 6 months ago
Great layout. Amazing layout actually. May the Lords of the Web be Blessed for moving away from the bubble font land and for understanding columns better. The photo backgrounds are anchoring. The font choices are beautiful, And It looks like a Fibonacci setup for the sidecolumn, header bar, and main section, which feels really pleasing to the eye. Especially putting a column to the left with all of your iterations. Looks really strong, like the search is being held up. Even the idea of offsetting the searchbar on the main page- and sticking a fun fact with the photo. Praise that designer. Someone steal that lead guy for whaever you got. (I never thought I would say that about Microsoft).
If this is seriously the direction they want to go in, they are going to do well over the next few years as they go through thier portofilio and straighten it out over a few design iterations. I can see how Bing isn't done. But it is well on its way.
I'm unsure how I feel about seeing all the interations of my searchs. Esepcially in a countrey with the Great the Great Firewall. On the other hand- it is extremely useful when it is clear that a search needs to be refined in some way to make a result appear.
Speaking on that topic, I'm finding that I gave up Bing as a primary search engine after two days. Even with old fashioned booleans, without a spellcheck and without Bing being able to search in the deeper recesses of the web (I was searchign for friend's blogs as an ex Jblogger, as they say.) , bing was causing more pain than help.
Non-standard non-english would turn up no results. It can take up to four searches to find Vos Iz Neias* starting from Vois Eis Neis(which I don't read- but I see refered to, and is optimal for me, because I can't spell it easily) in Bing!. in Google, one. Sometimes, I prefer my SEO optimized world, even if it is occuring by accident. In obscurer parts of the web- it will cause better results. (Alternatively- it will cause better results when you use english glyphs inside foriegn languages).
One more thought, as an internet personality aquaitnace of mine from college said (paraphrased) "Now you can Bing it!" (as opposed to Google it.)
*Vos Iz Naeas is a Blog/Newspaper for Ultraorthodox Jews in english. Due to communal restrictions on what is appropriate to publish, there was a shortage of actually communally relevant news. A bunch of people took to the web. I think it mean What is New. For the niche crowd it feeds, it is extremely popular. I chose it mainly for the name- which is really hard to spell.
doke01
· 6 months ago
The thing about Bing is that it is much better then Microsoft's old stuff and better then anything else out there except Google. To me it is already very successful because it has gotten me to change my habits just a little, as it has you. It has it's foot in the door. It's going to be really interesting to see how Microsoft opens the door further and I love the fact that Google has some competition now (at least it feels that way to me).
Doug K.
fredwilson
· 6 months ago
Indeed. I mean what were they thinking with search.live.com?
itamarw
· 6 months ago
Definitely a good point about image search. Regarding bing, I took the approach of not over-thinking it, try it out, and see if I naturally gravitated towards it. I found myself going back to bing mainly for the image search, but for general search, the built in Google in Firefox was good enough.
I was somewhat surprised with myself that I took the time to manually type out www.bing.com in the URL bar, so it has definitely stuck in my subconscious to a degree.
paramendra
· 6 months ago
They get an A for marketing effort. Search is a different territory.
Morgan Warstler
· 6 months ago
You're right. I also miss IMDB entries on Bing.
Over the past two weeks, I've come to wish MSFT would crowdsource Bing's "algorithm" development - like a less geeky,but more financially rewarding approach to NetFlix's prediction contest.
MSFT has the money and could use the PR the humility would grant them, by letting backend guys make testable improvements and letting front end guys create multiple interfaces for user's to use.
If you had a search interface that 10K users loved, and you kept 10% of search revenue from it.... it'd be meaningful.
ShanaC
· 6 months ago
Welcome to the world of the mantra "there is no such thing as an average user, because there is no such thing as an average person"
I could see how a colorblind person could potentially hate the Bing! layout.
John Stack
· 6 months ago
Hi! Love your posts!
I tried Bing Travel and their 7 Day Fair Predictor. Its accurate. I plan on using it again! Here's my report:
They did a nice job integrating farecast into bing
Aaron
· 6 months ago
"I can see how Bing isn't done. But it is well on its way." - Shana We are always working to make things better and better :)
My name is Aaron from the Bing Outreach team and I just wanted to thank you all for the comments and feedback here. A lot of good stuff! We're making sure that we're listening. If you have any more constructive feedback for us, feel free to add more comments, and I can pass it along.
Iterative design is the way to go. I once took a look at the figurative drawings of De Kooning for a class- his early works looked nothing like the abstractions that came later. His early drawings are very realistic- his later works are the bold abstractions he is famous for. It took him time to become that way.
Be fearless, bold, and unafraid of misteps that you can learn from. To even come from a starting point that would lead to questions about how do we use the internet is a good step. To create a design that echos the human body and echos the locations and interests of users: a shocking surprise. You set your bar- Jump over it. You will get users to switch for tasks if you can not only jump over the bar- but raise it higher than what any of us can think of, and get the word out.
This is a forum that will only provide tweaks from our comfort zone of what we think search engines should look like. Tweaks are good. Rising above them- better.
You are well on your way- even just by breaking the design mold. Show us what you got underneath the hood.
Good Luck
Mark Essel
· 6 months ago
Awesome thoughts Shana, I'm with you 100% on iterative design. My blogging is my bet on it's efficacy. Psyched that Microsoft has folks like Aaron that get social media. Time to amend my list of tech companies that are social media trend setters
fredwilson
· 6 months ago
How about a first result for my gal - the gotham gal? ;)
ShanaC
· 6 months ago
:-) THis comment really does make me smile.
aaronklein
· 6 months ago
I don't know, Fred. If they fix Gotham Gal's link, then having an outreach team member comment on your blog might prove that Bing DOES get social media. ;)
fredwilson
· 6 months ago
Indeed
paramendra
· 6 months ago
:-)
fredwilson
· 6 months ago
The fact that someone from Bing commented here is fantastic! I will use bing more because of it
paramendra
· 6 months ago
You guys/gals cracked at it from the presentation angle. Good idea. Otherwise the search results are hohum.
AAfter Search
· 6 months ago
If you are in a 'look up' mode, one search engine can suffice. However, if you are in a 'research mode' like looking for information about diseases or products, it is always a good idea to use multiple search engines starting with AAfter Search [ well I am biased :-) ]
Name
· 6 months ago
I work in ecommerce. I ignored the launch of Bing until it made its presence known in my search engine stats. Pretty early, but they certainly have our attention.
looking for images on flickr check out the best flickr search tool http://www.compfight.com/ we use it all the time
fredwilson
· 6 months ago
Seth Godin sent that to me too. He loves it. Its really slick. I love the CC search option
Aaron
· 6 months ago
Shanna - Wow. I agree with Mark... awesome thoughts.
aaronklein - really great first name :)
Mark - thanks for your shout out on Twitter! I'm liking the fact that we get "social media". I'd say we're pretty good at it if I do say so myself.
Fred - I passed along the info about the "Joanne Wilson" query for the feedback team to look into. I'll get back to you when I hear more. No promises ;)
I visited Bing for the first time today/yesterday.
paramendra
· 6 months ago
Fred, you got such interesting comments sections, I hereby accuse you of pushing your portfolio company Disqus! ;-)
fredwilson
· 6 months ago
This blog is a testament to why disqus should be on many blogs. Disqus is like liquor. It stimulates the conversations
paramendra
· 6 months ago
I went to sleep really late, you can tell, the previous comment says three hours ago. And I am up already. Disqus can do that to you!
On a more serious note, before Disqus there was no serious commenting for me. It felt like such a waste. By now Disqus comments do more for me than even Twitter in some ways. It is a great way to bump into like minded people.
Someone said somewhere that they no longer leave comments if a blog does not have Disqus. On that note, I do want TechCrunch to get Disqus. I dig it that Mashable does. Just like there can't be another Twitter, I have a feeling there can't be another Disqus. Since the idea is that all your comments should also end up at this one place, all your comments at all sorts of blogs.
Because of Disqus I value my comment posting almost as much as posts I put out on my blog these days. Exploring the blogosphere has taken a whole new meaning.
And I got up this morning wanting to compose a reply to your last email to me. ;-)
Ha!
fredwilson
· 6 months ago
We need more ppl like you!
paramendra
· 6 months ago
I am deeply honored you should say that. If true, find me a few round 1 angels. ;-) And I will remember you for rounds 2 and 3.
All Comments
I like the video search.
Fred can I get an intro to Clickable? We have a couple of companies in our portfolio that I think should be using them.
Michael
I searched anime (my kids love them), could select video length, screen size, resolution, etc.. and the result plays in small thumbnails. Very nice.
I also searched "Iran protests", and Bing brings easy to play thumbnails from Reuters, BBC, FOX, etc... making it very easy to get different views on a same subject. Google on the same search mainly comes out with results from Youtube and other videos websites. CNN, NY Time and CBS videos will only show on page 2.
People are missing the point on Bing...and I am NOT a Microsoft fan. Why do you think they have re-upped theire production deals with NBC? or the Jack & Suzy Welch show. New tech VC's don't understand what they don't know...and dis legacy media...and I am afrauid for many it's going to be make this another internet bubble. This is why CONTENT is king with the audience, browser and internet provider ...why do you think Jeff Zucker said Hulu is "going to become an ad agency"? Bing is about silverlight and explorer...and the tv.
It might just be a random coincidence, or it might be related to the 1B USD investment in research that Microsoft has committed to in China, and that has bought them very good guanxi ("relationship" in Chinese) with the government, which Google hasn't been able to replicate yet. Microsoft also got it wrong for the first few years, before realizing that being successful in China requires lots of money, effort and respect for local rules.
Currently I am really enjoying/impressed by Spezify - tried it? I'd suggest it is worth a look:
http://www.spezify.com/
Most search engines give fairly accurate results (i was definitely not convince by Bing, though), but, UIs did not improve ever since the 90s.
In my view, search engines should work on reducing the time required to find what users are really looking for, out of the top 50 or top 100 results.
The search engine that will be able to do that will have me as a user, until then, i will stick to Google.
Nor am I sure why they are starting out at the local they are for their results if I can move north/south/east/west through the links. What is going on that gives me the results I am getting? What do they mean? Why should I care about the center point versus up versus down? But I do- it means something- I think? Does it? It is semi-intuitive that it should if I were to need something, but how would I figure out which direction to go to for the best result? Down and left tend to have bad cultural meanings- but down tends to be what you do on the web to get more results? Am I supposed to automatically understand you can go up and right? If I searched in Arabic, which is read in the opposite direction as English- would this make a difference? Would you want to do a serious search, like an illness, on it?
And the flash also annoys me- I can't go back through my search and refine it, which is made worse by the fact that I can't save/look back at a search because flash is hard to save since it is a program run on the web. It is not the actual links.
So not only do I not know what the linkage pattern means- I also don't have a way of trying out the process over and over again through saving the pattern to figure out what could the links in their various locations mean.
I find the concept intriguing- but I need a little more of the reveal of what is going on in the search to be happy. I have no clear mental map of what is going on, and I find that someone would waste the time and money to put together a search engine that could potentially confuse the user very disturbing. It means someone out there is jumping the Web 2.0 shark of "It looks cool, hence do it" without thinking about how humans are heuristically guided with different short term and long term memory processes that often relate back to our bodies, our culutre and other skills we learn.
Otherwise it is like a piece of art- It displays the chaos that is the internet without the surface pieces that we use to organize it. Which actually- I don't mind as such.
The way I summed up Bing was that the search isn't rich enough. Google do a much better job of injecting News/Image/Video/Local results into basic search results. This doesn't happen on a lot of Bing searches and I think they've actually buried some of their richness behind the left nav bar that's sorely inconsistent by nature of it's adaptiveness.
I got a few examples of Bing injecting local search, but again it wasn't executed very well. Take a look below with "pizza london" searches.
Bing: http://bit.ly/sC1IZ
Goog: http://bit.ly/jBJ8D
The local results are more eye catching due to richness of visualisation. Interestingly when I first did this a few weeks ago, the Bing local results didn't even have the address and contact details in them, so it looks like they are getting better.
Overall the Bing search just "felt bland" to me. I think they are heading in the right direction. Although one day it would be nice to see a game-changer here and Bing is not that, it's a very good me too.
Note that I switched my default search engine to Bing for 2 weeks and eventually went back to Google for richness and familiarity.
The reason I stuck to Firefox was due to it's absolutely awesome plugin architecture, where anyone could develop a plugin that would be super useful for a few thousand people.
I think Microsoft got the switching part right (Sip test? everyone giving it a try & writing about it), but I think they need a ton of work getting folks to stick to bing.
http://goodexperience.com/2009/06/clarifying-my...
The whole UI/UX experience is (generally) so badly addressed, still.
That's why I really like what the (eg) Spezify folks are trying to do.
In my work I do a lot of b to b search - and I find Bing much better than Google for that. The company I am looking for almost always is the first result - their actual homepage.
Finally, something really interesting when using Bing for medical term search - take a look at this search:
http://www.bing.com/search?q=copd&form=OSDSRC
Much more useful to a consumer than the results from Google:
http://tinyurl.com/mexkld
TO'B
http://www.methoo.com
So I guess the question is this: what should constitute a high-ranking search result for a given term, and do the search engines game their own results by boosting potentially popular (or politically helpful) results?
"If you search Joanne Wilson on Google, my wife's Gotham Gal blog is the first result. If you search Joanne Wilson on Bing, it's not even on the first page."
Search Bing for "charlie crystle". My blog is the third entry; on Google it's second. I look through the next two pages and realize I'd have to develop a matrix comparing page attributes to figure out which is providing more value or more relevant content.
As far as Social Media, Google has my twitter account, which is somewhat sparse, and a few social network accounts. But Microsoft has more relevant content about me--my social network accounts don't reveal very much about my history, views, etc. Google seems to favor showing other services where I have an account (or sites that have marked me for some reason like Spoke, though I don't have an account there).
That said, Microsoft doesn't show my Twitter account at all (which could mean they have good judgment or better taste than google ;) )
"....the engine is complicated enough to factor in other stuff, like geographical location, and your own browsing and clicking history...."
1) I attended last week's SemTech panel on Search in San Jose (with Google, Yahoo, Bing, Ask, True Knowledge, Hakia) and Peter Norvig (chief researcher on search @ Google) unexpectedly praised Bing's interface. This blogger paraphrased the interchange well, underpinning the fact that search ranking isn't the only thing.
"Norvig’s first answer to the Bing question was to say that he likes the idea of innovation in the user interface. He thinks that there is a lot of room for more such innovation, and for a lot of different reasons. Historically, there has been too much emphasis on getting the ranking right, at the expense of all else. Of course (he added) a quality ranking is something that you absolutely must have. But for too long it has been the only thing that has been worked on, and that needs to change. He thinks Bing has made some good steps, and that there are a lot more that can be made as well."
http://irgupf.com/2009/06/19/semantic-technolog...
2) Bing has a developer API http://www.bing.com/developers/ , and they are encouraging innovation around the API such as this very creative competition as part of the Gnomedex conference, where they are offering $10K to the winner App that uses the Bing API to benefit saving the environment. http://willcodeforgreen.gnomedex.com
Bing has a more modern UI. If Google decides to match, this would be much much easier than MS's job.
Imagesearch on Google has always sucked, in both quality and index size.
That doesn't seem like a fair comment. After all, you said they did put a link to her on their second page of results. I'm sure you rightly value her highly, but I don't see any particular reason why she rates a higher position -- other than the usual social media echo chamber where all the members think that the larger world cares about what social media devotees are talking about.
So based on that, if I'm recommending a search engine to people in the social media biz, sounds like Google would be giving more of "my kind" of results. As for the 98% of the world that *doesn't* care about that, your wife being first on Google sounds more like a bug than a feature.
If this is seriously the direction they want to go in, they are going to do well over the next few years as they go through thier portofilio and straighten it out over a few design iterations. I can see how Bing isn't done. But it is well on its way.
I'm unsure how I feel about seeing all the interations of my searchs. Esepcially in a countrey with the Great the Great Firewall. On the other hand- it is extremely useful when it is clear that a search needs to be refined in some way to make a result appear.
Speaking on that topic, I'm finding that I gave up Bing as a primary search engine after two days. Even with old fashioned booleans, without a spellcheck and without Bing being able to search in the deeper recesses of the web (I was searchign for friend's blogs as an ex Jblogger, as they say.) , bing was causing more pain than help.
Non-standard non-english would turn up no results. It can take up to four searches to find Vos Iz Neias* starting from Vois Eis Neis(which I don't read- but I see refered to, and is optimal for me, because I can't spell it easily) in Bing!. in Google, one. Sometimes, I prefer my SEO optimized world, even if it is occuring by accident. In obscurer parts of the web- it will cause better results. (Alternatively- it will cause better results when you use english glyphs inside foriegn languages).
One more thought, as an internet personality aquaitnace of mine from college said (paraphrased) "Now you can Bing it!" (as opposed to Google it.)
*Vos Iz Naeas is a Blog/Newspaper for Ultraorthodox Jews in english. Due to communal restrictions on what is appropriate to publish, there was a shortage of actually communally relevant news. A bunch of people took to the web. I think it mean What is New. For the niche crowd it feeds, it is extremely popular. I chose it mainly for the name- which is really hard to spell.
Doug K.
I was somewhat surprised with myself that I took the time to manually type out www.bing.com in the URL bar, so it has definitely stuck in my subconscious to a degree.
Over the past two weeks, I've come to wish MSFT would crowdsource Bing's "algorithm" development - like a less geeky,but more financially rewarding approach to NetFlix's prediction contest.
MSFT has the money and could use the PR the humility would grant them, by letting backend guys make testable improvements and letting front end guys create multiple interfaces for user's to use.
If you had a search interface that 10K users loved, and you kept 10% of search revenue from it.... it'd be meaningful.
I could see how a colorblind person could potentially hate the Bing! layout.
I tried Bing Travel and their 7 Day Fair Predictor. Its accurate. I plan on using it again! Here's my report:
http://johnstack.spaces.live.com/blog/cns!303FE...
We are always working to make things better and better :)
My name is Aaron from the Bing Outreach team and I just wanted to thank you all for the comments and feedback here. A lot of good stuff! We're making sure that we're listening. If you have any more constructive feedback for us, feel free to add more comments, and I can pass it along.
Oh, and nice post Fred :)
Aaron
Bing Outreach Team
http://www.discoverbing.com
Be fearless, bold, and unafraid of misteps that you can learn from. To even come from a starting point that would lead to questions about how do we use the internet is a good step. To create a design that echos the human body and echos the locations and interests of users: a shocking surprise. You set your bar- Jump over it. You will get users to switch for tasks if you can not only jump over the bar- but raise it higher than what any of us can think of, and get the word out.
This is a forum that will only provide tweaks from our comfort zone of what we think search engines should look like. Tweaks are good. Rising above them- better.
You are well on your way- even just by breaking the design mold. Show us what you got underneath the hood.
Good Luck
Psyched that Microsoft has folks like Aaron that get social media. Time to amend my list of tech companies that are social media trend setters
http://www.bing.com/shopping/pages/faq.aspx#Wha...
check out the best flickr search tool
http://www.compfight.com/
we use it all the time
aaronklein - really great first name :)
Mark - thanks for your shout out on Twitter! I'm liking the fact that we get "social media". I'd say we're pretty good at it if I do say so myself.
Fred - I passed along the info about the "Joanne Wilson" query for the feedback team to look into. I'll get back to you when I hear more. No promises ;)
Again, thanks for the shout outs that we "get social media" guys. Any thoughts on these?
Twitter: http://www.twitter.com/bing
Facebook: http://www.facebook.com/bing
YouTube: http://www.youtube.com/bing
Cheers!
Aaron
Bing Outreach Team
On a more serious note, before Disqus there was no serious commenting for me. It felt like such a waste. By now Disqus comments do more for me than even Twitter in some ways. It is a great way to bump into like minded people.
Someone said somewhere that they no longer leave comments if a blog does not have Disqus. On that note, I do want TechCrunch to get Disqus. I dig it that Mashable does. Just like there can't be another Twitter, I have a feeling there can't be another Disqus. Since the idea is that all your comments should also end up at this one place, all your comments at all sorts of blogs.
Because of Disqus I value my comment posting almost as much as posts I put out on my blog these days. Exploring the blogosphere has taken a whole new meaning.
And I got up this morning wanting to compose a reply to your last email to me. ;-)
Ha!