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Disclaimer/preamble: I write for a site owned by Dow Jones/WSJ, but I'm a contractor, not a Dow Jones employee. I don't think the new guidelines cover me, but we'll see. In any case, I'm certainly not speaking/writing on behalf of Dow Jones here. That said:
I don't have a problem with the bulk of this stuff. I think you could cover most of it with something along the lines of "think before you write - in any medium", but big organizations like to spell this stuff out, for both management and legal reasons. Nature of the beast. (And it's one of the reasons I enjoy being a contractor.)
And I disagree with the general feedback I've been seeing on the Web -- that Dow Jones/WSJ "doesn't get" social media or is "missing out" on it, and that these rules are further evidence. I don't think the conduct guidelines prevent editorial employees from taking advantage of/participating in social media - they just point out some of the pitfalls.
Fine to "friend" a source, for instance. But you may not want that showing up on your LinkedIn profile immediately before or after you publish a story that cites that source, anonymously. Same thing with discussing the way you reported a contentious story. I love the fact that you walked through the deal points of your Geocities investment from a decade ago, but I don't expect to see you doing the same thing w/your Twitter stake for a very long time.
Openness is great, except when it's not, and all of us need to figure out when and where it works depending on our circumstances.
i also agree that "use good judgement and common sense" is the rule that everyone ought to be applying. i've broken that rule a few times and paid the price for it.
The rest of these rules are silly. They should be replaced with "use your professional judgment and common sense."
New journalism = open source
Works for me.
Put another way, it appears social media is another thing the WSJ feels it needs to build a wall against. First it's the parasitic nature of Google, and now it's the ever-growing social media monster that will let reporters out sources, allow competing journos to scoop them, or reveal the inner-workings of an organization that is desperately trying to remain opaque in the face of the chaotic and open web.
Another medium in which they need to clamp down on the "brand." Etc.
Why can't they let their writers "rip" on the social media scenes, and join the conversations just like other online writers do,- and what if they say something that's not 100%? They can correct it 5 mins later, etc... My prediction: we will see more writers defect to online/social media.
Without taking a particular position in support or opposed to the policies, I would simply observe that news --- like many things --- is susceptible to a "brand" lending its imprimatur to the authenticity and quality of the content. The WSJ is a good brand with a particular strength and focus and is entitled to protect its brand in the marketplace.
If a reporter is going to take the WSJ's money and the WSJ is going to invest to develop, expand and defend its brand, then a reporter is going to have to be subjected to a set of rules that support that brand. Typical of any employer-employee relationship.
The alternative is freelance journalism. Or perhaps "commentary" which freely mixes a bit of news and a splash of opinion.
There is also a meaningful legal implication here --- who is legally liable for the comments made by a WSJ journalist on a social media website?
The other interesting aspect of this is the explosion of sources attempting to take their story directly to the public without either the filter or lens of any journalistic interpretation or purveyor of news. The recent election is an instructive example as the highly successful Obama campaign demonstrated its smarts and skills by using the social media as a powerful dual fundraising and information outlet.
If your open source software breaks who do you blame? Who do you sue?
Some companies make a decent living merely by extending warranties (SLAs) on open source software (which they neither own nor control) - merely to allow other companies to use the software without breaking internal policies.
Sorry, I don't buy that. What you're recommending would be the latest step in a slippery slope that seems to be replacing news reporting with gossip, debate and chat.
For example, a friend who lives in the US (I'm in the UK) complains that the biggest problem he has with the US media is trying to find out the actual *facts* of an event. It seems that the media moves almost immediately from the item headline through to opinion pieces and debate, bypassing the details of what has actually happened!
Clearly this opining and debating is a result of 24-hour news reporting, where there is not enough news to fill the airtime, and that actual reporting costs money (opinions are cheap - everybody has one).
Do you really want reporting to descend into a "gossip grapevine", consuming lots of bandwidth and containing precious little data? Or am I missing your point?
But I think the real problem is that current social media are actually publication in their own right. This is so unlike the way that people traditionally communicate. It is rather like walking into a mixed room of workmates, friends, relations and strangers and shouting an opinion - very few of us actually communicate like that (and those that do probably attract labels very quickly!)
Similarly, very few of us publish our Rolodex. You might argue that this is a new model that people will adapt to, but the history of technology shows that people stick with what they know, even on the bleeding edge, which is why portable computing remains very close to the form factor of the A4/Letter and the Pocketbook.
Clearly the current Social Media implementations have a long way to go (as it evolves to 2.0) before they replicate our natural methods of networking and communication.
Think I've figured out where social media is heading - the end game so to speak. The interesting bit now is figuring out how we are going to get from where we are now to that end point.
Also, continuing on Mark Essel's point about new media agencies getting it, am curious to see more of people like Adrian Holovaty.
Fred, you run an amazing top blog, that attracts great discussions in the comments, and thereby gives a lot back to you. This is not the experience of 99.9% of users of blogs/twitter/social networks/etc, they don't attract feedback from the community, the positives are small compared to the negatives because the audience is orders of magnitudes smaller.
Its a fundamentally different experience.
Now, you could say "but its the NYT!! they will attract huge crowds!" but thats not always the case, for example see http://twitter.com/samgadjones with only 200 followers.. no massive positive feedback crowd effect there.
Sometimes I worry the top bloggers get a little out of touch when it comes to how useful they see this whole social/blog/twitter thing being, mileage may vary...
I work hard to make this community what it is
Others can and should do the same
Its the future. I'm betting on it with my money and my mouth :)
I think that the bottom line is that the news organizations have done a poor job building real community around their content, but then again, it's unclear how much of this is consumer directed (i.e., consumers not wanting a communal relationship with their news providers) and how much of this is media operator directed (building and cultivating communal engagement takes a lot of work and may be a different set of muscles than media cos. have).
Fred, you obviously plug yourself deeply into the conversational flow of these posts, push them in tweets, are proactive in the tweetsphere and intentionally blur boundaries between official, social and personal, which serves to maximize the power of a whole lot of loose ties.
It's a little murkier for old media to figure out balance between faciltating brand development of individual writers vs. umbrella brand of the pub itself. That's an advantage that the HuffPos, TechCrunches and Fred Wilsons have that the WSJ have to grapple with; namely, no legacy offline/official brand to navigate. You guys are 100% online natives.
http://industry.bnet.com/media/10002220/why-som...
Inspired me to right a tongue in cheek post called, Gallows Humor: The Media "Business"
URL: http://bit.ly/By5AR
Check it out if interested.
Mark
The source can be found out by examining the graph, but strategic friending and unfriending can also be used and is even more apparent.
Leak hunts will be more effective against reporters with smaller reputations - sources are more apparent on their graphs and have less excuses for being there. Friending Mossberg means nothing. This kind of risk will exacerbate Power Law aspects of reporting that leverages the social graph.
I'm not sure its the new way
I think this is another strong indication that shows newspapers are lost. :-)
Tks for sharing.
Best wishes, Miguel, from Brazil
http://www.observer.com/2009/media/twitter-cult...
Wow
To your point, the issue of internal press policy, there is something that professional journalism does that is different than blogging, it has to do with the legal and financial responsiblity of getting it wrong. A free press needs a big wallet to withstand other guy's legal departments. Secondly, their credibility is at stake, and frankly the quickest way for me to prove the NYT is a biased liberal rag is to let their reporters run their mouths on twitter.
So I'm in favor of a more open policy in the professional press IF those of us arguing for it are the same people reminding the amatuers they are still amatuers. That attitude alone amongst the audience, will make the professional press more likely to play with new tech.
There's lots going on here, but the key word that keeps popping up in your post and everyone's comments is "relationship." Old media simply has not figured out how to get comfortable with the new type of (two way) relationship they now have with their audience, and they certainly haven't figured out how to monetize that reltionship. The miscellany of rules they've tried to impose on their journalists is a futile attempt to set the ground rules for those relationships. I doubt the audience will comply; they're more likely to go elsewhere. I contrast that your blog and to something like the revamped Atlantic (www.theatlantic.com) where the writers stories are posted with mostly unfiltered comments and, indeed, become part of the story. Add some fancy graphics and a few regular bloggers alongside you and A VC doesn't look so different. The WSJ becomes the outlier.
All business is boring and nobody cares
As reporters are cut loose and newsrooms crumple, those bars are less crowded. Today, Twitter and Facebook are the new journalist hangout. And the "New Journalist" hangout. Thrive on.
Below is a blog that just started that I like to read.
http://publiusandcentinel.blogspot.com/
http://bit.ly/3yKymv. They seem to be more open-minded and less straight-jacket about it.
The issues with sourcing/"friending" in journalism are not nearly as cut and dry as you portray. I served as a source (quoted on background or as a source who provided evidence/documents/etc.) for hundreds of stories in a niche area of politics. I knew all the reporters who covered that particular beat, I knew all the villains, etc. And, with a little bit of sleuthing, I could usually infer other sources in similar stories.
You asserted that "it is not going to be clear who your sources were on a particular story from a list of hundreds to thousands of 'friends'." That is completely untrue. For any specific story, I could think of four or five potential sources. If a reporter "friends" a source or two, I don't need to look through "hundreds or thousands" of names. I only need to see if that reporter is connected to one of those people.
That's the thing about beat reporting. Everyone knows everyone. And sometimes finding that one little piece of information that confirms that person A was a source changes everything. As a very confidential source, I would have been totally screwed if people following that beat knew I was friendly with this or that reporter. It would've completely compromised my ability to distribute information that the public needed to know.
In conclusion, the nexus between private sources and public acknowledgement of relationships is a difficult one to navigate. Until you've really operated in that world (and trust me, the world of venture capital, notwithstanding the silly gossip blogs, is nothing like the world of investigative reporting), be a little more circumspect before proclaiming hard and fast truths about it.
Cheers,
Mr. X
I have to agree with WSJ on the fourth directive. Business and pleasure should indeed be seperated when interacting with your contacts on twitter etc. This is especially true when your job requires a high deal of discretion. Here the safest bet is to avoid all work related information ( unless it part of a deliberate marketing strategy ;D )
Regards
Shrikar
www.silvertiesdesignstudios.com