So how is the stock doing these days? People are looking for that extra effort from services in life. Companies and businesses in the service industry that do this are going to very successful.
markslater
· 2 years ago
thats a great story.
I had a similar experience with overstock. I won't bore you with the details but the customer service was such a standout, i remember the episode even today. its amazing to think how quickly the e-comm industry has matured, that customer service is a key differentiator.
Greg
· 2 years ago
I actually just went to the store to buy a pair of shoes to show my support. Then emailed customer service w/ a link to the blog post and told that that's what inspired me to make the purchase. Important for them to know that good news travels and can have real world results. Also I'm psyched to own a pair of these now: http://www.zappos.com/n/p/dp/25561286/c/130092.... :-)
All Comments
I had a similar experience with overstock. I won't bore you with the details but the customer service was such a standout, i remember the episode even today. its amazing to think how quickly the e-comm industry has matured, that customer service is a key differentiator.